We Care About Your Privacy and Confidential Information
Books Online is a property of Intertype (website url address: https://intertype.com.au). All of us at Intertype appreciates your business and trust. We are an Australian owned and operated company, based in Burwood, Victoria. Intertype is a printing business that supplies self-publishing support services for Australian authors.
In providing you with an efficient service, and to perform our duties professionally, it is necessary for us to collect, use and sometimes disclose personal information about you. This policy explains how we collect, use and manage your personal information. Intertype is committed to respecting and protecting the privacy and confidentiality of your information.
In situations where we have collected personal information about an individual from someone else other than the individual, we will endeavour to take reasonable steps to make that individual aware of this policy.
2. PERSONAL INFORMATION
Personal Information is information regarding an individual whose identity is apparent or can be easily ascertained from that information. This includes your name, address, contact details, financial and billing information (including your A.C.N./A.B.N, and credit card details).
3. COLLECTION AND USE OF PERSONAL INFORMATION
The way in which we collect your personal information will vary in accordance with how you communicate with us. It may be collected electronically through an on-line service (an electronic application, registration form or a survey submitted to us), or from you verbally (face-to-face attendance with us or conversations with us via the telephone) or by means of written correspondence (emails, facsimiles or letters posted to us).
Intertype collects information about individuals for the purpose of operating our self-publishing, printing, Print On Demand (POD), ring binder and tab divider production service and to provide you with the most attentive and professional service possible. We would not be in a position to provide our services to you without this personal information.
We may, at times, use this information to notify you of our other products, promotions or special offers and to sustain a relationship with you. At any time you may express that you no longer wish to receive information regarding our other products, promotions or special offers.
We do not use ‘cookies’ on our website to collect information.
4. DISCLOSURE AND TRANSFER
Intertype does not buy or sell, rent or lease, or in any way trade personal information (such as ‘mailing lists’).
Only in certain circumstances will we use or disclose an individual’s personal information for a purpose other than primarily what it is collected for. However, sometimes it is necessary for us to disclose your personal information to other organisations.
The organisations/type of organisations we usually disclose information of this kind to are other service providers or third parties who assist us in providing our service to you (such as a professional copywriters, proofreaders etc).
Other times it may be necessary for us to transfer your personal information to someone who is in a foreign country. In this scenario, we will endeavour to take reasonable steps to ensure the recipient of the transferred information uses, holds and discloses it consistently with our Australian privacy laws.
5. CREDIT CARD PAYMENTS
We encourage you to make payment for your printed goods and services via Credit Card. To make account reconciliation easier for you, Intertype doesn’t apply any nasty credit card usage fees.
At no time does Intertype store any credit card details. We use highly secure third party credit card processing providers including Stripe, eWay and PayPal to secure your credit card details and your transaction.
6. DATA QUALITY, STORAGE AND SECURITY
At Intertype we are committed to preserving and securing the protection and integrity of your information. We have implemented certain precautions to safeguard your information from misuse, loss, unauthorised access, modification or disclosure.
We do, however, acknowledge that data transmitted over the Internet is not completely secure. For this reason, we cannot guarantee the security of your personal information via the Internet and any such data transmission undertaken by you is done so at your own risk.
You may, upon request, access the personal information we hold about you. Generally, we will provide you with a print out of the information we hold. However, in certain circumstances, we are not obliged to provide you with this information. In a situation where your request has been denied, we shall provide you with a reason for the denial of such access.
In the event that you establish the personal information we hold about you is not accurate, complete or up-to-date, upon you notifying us of this situation we shall take reasonable steps to correct it.
In circumstances where we disagree with you about the accuracy, completeness and up-to-dateness of your personal information, we will take reasonable steps, upon your request, to associate with the information a statement claiming that the personal information is not accurate, complete or up-to-date.
9. SENSITIVE INFORMATION
Generally, we do not anticipate the necessity to collect sensitive information about you. ‘Sensitive Information’ is information such as your race, political beliefs, religious beliefs, sexuality, and so forth. This would only occur in certain circumstances and we would ascertain your consent before collecting this information (unless the exemptions apply).
We are not responsible for the privacy policies or privacy practices of the organisations we provide links to from this website. We suggest you check the respective privacy policies and practices of those organisations.
11. OUR CONTACT DETAILS
12. WE HATE SPAM AS MUCH AS YOU DO
Intertype assures you we are devoted to complying with the terms and conditions contained in the Spam Act. Accordingly:
We will not send you any commercial electronic messages without your consent;
We will always identify in a clear and accurate fashion the individual or organisation that authorised the sending of the message;
We will provide all of our recipients with the opportunity to opt-out and unsubscribe from receiving any future electronic messages.
To continue to provide the most efficient and professional service possible we ask you to assist us. Please report any anomalies with respect to receiving any electronic messages you believe are unsolicited or if you incur any difficulty unsubscribing. In such an event, or for any other queries regarding this policy, please submit your queries in writing.
We thank you for your assistance and cooperation.